Privacy Policy – How Timislots Protects Your Personal Data

1Introduction

What this policy covers and who it applies to.

This Privacy Policy explains how Timislots ("we", "us", "our") collects, uses, stores, and protects personal information relating to players and visitors who access the Timislots platform at timislots.im. It applies to all registered players, anyone who browses the website without registering, and anyone who contacts our support team through any channel.

Timislots operates as an online gaming and betting platform serving players in Pakistan. We are committed to handling your personal data responsibly, transparently, and in a manner that respects your rights. If you have any questions about how we handle your information that are not answered in this policy, you are always welcome to contact us directly — details are in Section 12.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which are available on the Timislots website. Where those documents refer to privacy matters, this policy provides the governing detail.

2Personal Data We Collect

A clear breakdown of the categories of information Timislots collects.

Timislots collects personal data in two broad ways — information you provide to us directly, and information we collect automatically when you use the platform. Below is a full account of what falls into each category.

Information you provide directly

• Registration details: Full name, date of birth, mobile number, email address (if provided), and a self-selected username and password.
• Payment information: Your Easypaisa or JazzCash account number, NayaPay or SadaPay wallet identifier, bank account details for IBFT transfers, or card details for Visa/Mastercard payments. Card numbers are processed by our payment gateway and are not stored in full on Timislots servers.
• Identity verification documents: When we are required to verify your identity — for example, before processing a large withdrawal — we may ask for a copy of your CNIC (Computerised National Identity Card), passport, or other government-issued ID.
• Support communications: The content of any messages, emails, or live chat sessions you have with the Timislots support team, including timestamps and support ticket references.
• Preference settings: Account settings you configure, including responsible gaming limits, marketing preferences, and notification settings.

Information collected automatically

• Device and connection data: IP address, device type, operating system, browser type and version, mobile network operator, and screen resolution.
• Session and usage data: Pages visited, games played, bets placed, session duration, login timestamps, and navigation paths through the Timislots platform.
• Transaction records: A full log of all deposits, withdrawals, bets, game sessions, and bonus activations associated with your account, including timestamps and amounts in PKR.
• Cookie data: Information placed on your device by Timislots cookies and tracking technologies, as described in detail in Section 5.

3Why We Use Your Information

The specific purposes for which Timislots processes your personal data.

Timislots only uses your personal data for clearly defined, legitimate purposes. We do not use it for anything beyond what is listed here without first informing you and, where required, obtaining your consent.

• Account management: To create and maintain your Timislots account, verify your identity, process password resets, and keep your account information accurate and up to date.
• Payment processing: To process deposits and withdrawals in PKR, verify that payment accounts belong to you, and investigate and resolve any payment disputes or errors.
• Platform operation: To make the Timislots platform function correctly for you — providing games, live tables, betting markets, and all associated services — and to improve its performance and reliability over time.
• Legal and regulatory compliance: To meet our obligations under applicable law, including anti-money laundering (AML) requirements, identity verification obligations, and financial record-keeping rules. Timislots is required to retain transaction records for a minimum period and to share certain information with authorities on request.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, account takeovers, and other conduct that violates our Terms and Conditions or applicable law.
• Responsible gaming: To monitor account activity for signs of problem gambling behaviour, to apply the responsible gaming limits you set, and — where required — to enforce self-exclusion arrangements.
• Customer support: To respond to your enquiries, resolve disputes, and follow up on support tickets effectively. Support interactions are logged and retained for quality and dispute-resolution purposes.
• Marketing communications (opt-in only): To send you information about Timislots promotions, bonuses, new games, and special events — but only if you have explicitly opted in to receive such communications. You can withdraw this consent at any time through your account settings or by contacting support.
• Platform analytics and improvement: To understand how players use the Timislots platform, which games are most popular, where user experience problems occur, and how we can improve overall service quality. This analysis uses aggregated and, where possible, anonymised data.

4Who We Share Your Data With

Timislots does not sell your data. This section explains the limited circumstances in which your information is shared with third parties.

Timislots shares personal data with third parties only where it is necessary to provide you with our services, to comply with legal obligations, or where you have given specific consent. The categories of third parties who may receive your data are listed below.

5Cookies and Tracking Technologies

What cookies Timislots uses and how to manage them.

Timislots uses cookies and similar tracking technologies to make the platform work correctly, to remember your preferences, and to understand how players use the site so that we can improve it. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain your financial data or passwords.

You can manage your cookie preferences through your browser settings. Most browsers allow you to view, delete, and block cookies from specific sites. Blocking essential cookies will prevent the Timislots platform from functioning correctly — in particular, you will not be able to stay logged in between pages. For instructions on managing cookies in your specific browser, please refer to that browser's help documentation.

Timislots does not use cookies to track your activity on websites other than timislots.im.

6How We Protect Your Data

The technical and operational measures Timislots uses to keep your information safe.

Timislots takes data security seriously. Pakistani players entrust us with sensitive personal and financial information and we apply appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction.

While Timislots takes all reasonable measures to protect your data, no online platform can guarantee absolute security. You also have a role to play — using a strong, unique password for your Timislots account, not sharing your login credentials with anyone, and contacting our support team immediately if you suspect unauthorised access to your account.

7How Long We Keep Your Data

Timislots does not keep your data longer than is necessary or legally required.

The length of time Timislots retains your personal data depends on the type of information and the reason it was collected. Our general retention principles are:

• Active account data: Retained for the full duration your account is active on the Timislots platform. Account data is kept for a minimum of five years after account closure to comply with financial record-keeping obligations.
• Transaction records: All deposit, withdrawal, bet, and game session records are retained for a minimum of five years from the date of the transaction, in line with anti-money laundering record-keeping requirements.
• Identity verification documents: Retained for the period required by applicable law from the date of verification, typically five years after the end of the business relationship.
• Support communications: Live chat logs and email correspondence are retained for three years after the date of the interaction, or longer if the conversation relates to an ongoing dispute or legal matter.
• Marketing consent records: Records of your marketing opt-in or opt-out are retained for as long as required to demonstrate compliance, even after you have unsubscribed from communications.
• Analytics data: Aggregated and anonymised usage data may be retained indefinitely as it cannot be used to identify individual players. Individual session logs are retained for up to 24 months.

When data is no longer required and the retention period has elapsed, Timislots deletes it securely or anonymises it so that it can no longer be linked to an individual.

8Your Data Rights

What you can ask Timislots to do with your personal data.

As a Timislots player, you have meaningful control over your personal data. The rights below are available to all registered players and can be exercised by contacting us via the details in Section 12.

To exercise any of these rights, please contact us at support@timislots.im with the subject line "Data Rights Request" and include your account username. We will acknowledge your request within 48 hours and provide a full response within 30 calendar days. We may ask you to verify your identity before acting on any request to ensure we do not disclose your data to someone else.

9Children's Privacy

Timislots is strictly for adults aged 18 and above.

The Timislots platform is not intended for, and does not knowingly collect personal data from, individuals under the age of 18. By registering an account, you confirm that you are at least 18 years of age. Timislots reserves the right to verify age at any point and to immediately close any account that we have reason to believe belongs to a minor.

If you believe that a person under the age of 18 has registered an account on the Timislots platform, please contact us immediately at support@timislots.im. We will investigate and take appropriate action, including closing the account and deleting any associated personal data.

10Third-Party Links and Services

What happens when you leave the Timislots platform.

The Timislots platform may, on occasion, include references to third-party services such as payment providers or game software developers. When you access third-party services from the Timislots platform, you leave timislots.im and enter the third party's environment, which is governed by that party's own privacy policy.

Timislots is not responsible for the privacy practices or content of any third-party websites or services. We recommend reviewing the privacy policy of any third-party service you use in connection with your Timislots account — in particular, your mobile wallet provider (Easypaisa, JazzCash, etc.) and your bank's online banking service, each of which handles your financial data under its own terms.

11Changes to This Privacy Policy

How Timislots handles updates to this policy.

Timislots may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make material changes, we will notify registered players via email or an in-platform notification, and we will update the "last updated" date at the top of this page.

We recommend reviewing this policy periodically, particularly if you have concerns about how your data is handled. The current version is always available at timislots.im/privacy-policy. Archived versions of previous policies are available on request.

12Contact Us About Privacy

How to reach Timislots with any privacy-related question, request, or concern.

If you have any question about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Timislots handles your personal information, please get in touch using any of the channels below. We take privacy requests seriously and will always respond promptly.